Frequently Asked Questions

Everything you need to know about your glow journey.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on used skincare tools or serums.

Are your beauty tools suitable for sensitive skin?

Yes, our facial rollers and stones are made from natural, non-porous minerals like Rose Quartz and Jade, which are naturally cooling and gentle on sensitive skin types.

How do I clean my Skin Gym tools?

We recommend wiping your tools with a damp cloth or a gentle soap-and-water solution after each use. Ensure they are completely dry before storing them in a cool, dry place.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.